No charge products and receive error message "There was an error, please contact

[Emilio]

Hello, I purchased your program yesterday QuickUpdate with the order number 000491 and I found the following problem.

 Very beginning of the program does not charge any product and receive an error message "There was an error, please contact support", this error occurs in the Spanish language, but in the foot as manager select language "English" if you loading of the products, only 72 pages of each product 10.
 We have a catalog of over 10,000 products and work with the version of prestashop 1.4.6.2

 Any solution please?

 Thank you ..

[admin]

Hi,

We have sent you an email on 30.05.2012, please reply.

Best regards.