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Title: [SOLVED] 'Error - there was an error. Please contact support' Post by: David on January 24, 2012, 01:13:44 AM I have been using quickupdate 4.0 and all had been going well.
Tonight I have been entering new products by duplicating an existing template product (a method I have used many times to create products quickly with generic attributes). As I was duplicating these products I did notice that the item count at the bottom wasn't increasing - also the item id's included an alphanumeric character whereas all my existing products were sequential numbers; I didn't think anything of it and carried on creating around 90 products. When I clicked 'update' it simply said:- 'Error - there was an error. Please contact support' All the products I had added had vanished! I have tried adding new products with the same method and keep experiencing the same problem - the update works if I simply amend existing products but if I duplicate any products it applies a weird product id (such as A1, A2 etc..) and does not add it to the total item count. I have tried activating the new product, assigning to different categories and changin many other attributes but just cannot get it to work. Please help Title: Re: 'Error - there was an error. Please contact support' Post by: admin on January 28, 2012, 05:28:20 AM Hi David,
Please try this new [QUICKFIX] Error on adding / duplicating products (http://prestashop.endpulse.com/forum/index.php?topic=83.0), it might solve your problem. Post you findings here if you decide to use it. Best regards. Title: Re: 'Error - there was an error. Please contact support' Post by: David on January 28, 2012, 09:37:57 PM Brilliant - this seems to have done the trick. you guys are fantastic.
I have not had much chance to try it properly but any issues I shall let you know. |